P.O. Box 297
Phone Support Hours
8:30am - 9:00pm Monday
Technical Support / Account Changes
(403) 526-1101, or (403) 320-2600
ShockWare is a powerful Internet Provider that has been serving up
online experiences to rural Alberta for over a decade, ensuring that
you stay connected with your friends, family and colleagues.
The tweaking and polishing never ends...
In our industry changes come quickly, but since we have built our powerful
network from our own backbones, we are always on top. We do not lease
our backbone pipes from other companies which allows us to improve
and strengthen our grid all by ourselves. We have recently updated
our backbones with "GigaFiber" -- that's geek for "Wow that is fast!".
This upgrade was delivered to our current members free of charge.
New Improvements and shiny features abound!
Along with our fancy new logo and hip new site that will continue to grow as
features are completed, we are working on a few new things that will continue
to improve the way you connect and stay connected. It is true, we never sleep!
We partner with municipalities & farmers to add antennas to existing structures.
They talk to you wirelessly via a speedy equipment we install in your home.
Here is a map of our coverage area that is ever growing ...
Our technicians are automatically notified about all unlikely outages.
If you see nothing here, it means all systems are up and running!
Here is a map showing our presently identified outages ...
Check your Internet Usage ~ Get the ShockWare Contract ~ View our Internet Policy
"Email" & "Personal Web Pages" are not provided, we recommend getting a Gmail account.
Due to social distancing, we've observed a 20% increase in traffic on our network. Here are
a few tips to lower your usage, so everyone is more comfortable while staying at home:
- Make sure to set your streaming services such as Netflix, Amazon, or Disney to Medium,
480p or DVD quality. This offers the best compromise between quality and network usage.
A simple "How to lower Netflix usage" query on http://www.google.ca will show you how.
- If you need to do large downloads, try doing them overnight, as this impacts everyone in
your household. For example, console game downloads or high definition movie rentals.
- Be mindful of what others at home are doing online. If someone is watching educational
videos while home schooling, be sure not to abuse your wireless network by watching
Netflix during that time. There is only so much data bandwidth to go around.
If everyone does their part to help out, we will all benefit! Thank You.
In light of all the recent developments around COVID-19, it has become clear that we must "all do our part to help" in order to keep all of us safe. While following social distancing recommendations we have decided to do everything possible to limit our employees' exposure. Starting immediately, we will not be performing on-site service calls at any household where there is a risk of a suspected infection. Our phone staff will be asking customers whether anyone is experiencing flu like symptoms when booking service calls and installs. Our staff will be taking extra precautions for your as well as their safety, and will not be entering any premises if they notice anyone with COVID-19 like symptoms.
It is our goal to keep our services running uninterrupted while maintaining the comfort and safety of our technicians. Our automated paging system will let us know about any possible tower outages and our technicians will continue to respond as needed.
To get through this pandemic, we will need to work together, be kind and understanding, and continue to do our part to keep everyone around us safe & healthy. Thank you for your continued support as we work together through this unprecedented and tough times ahead.
To summarize, we want to ensure that our staff follows social distancing, both personally as well as at work, in order to make sure that they don't come in contact with someone infected with a virus. This is to prevent spreading, and keeping our customers safe!